Orders
Do you have a Refund, Return & Exchange Policy?
Yes, please find our Refund, Return & Exchange Policy on the following page:
Refunds, Returns & Exchanges
What if I receive a wrong, missing or defective item?
Please contact us immediately. Once your claim is verified we will ship the correct item(s). We will also provide a prepaid return label to return any wrong item(s).
I did not receive an order confirmation email?
It is possible your email was entered incorrectly. It is also possible your order was not successfully paid. Please contact us immediately.
Please mention you have placed an order recently but have not received an order confirmation email. Please also provide identifying information to look up the order, like your name or address.
What if I’m not satisfied with my order?
We consider customer satisfaction our top priority and for that reason if you are not satisfied within 30-days of delivery, please contact us and we will help you.
Payments
What payment methods do you offer?
We support payments with cryptocurrencies (Bitcoin, altcoins).
How do I send payment?
We provide payment instructions on the checkout page and via email when you checkout. If you have any additional questions please contact us.
Can I pay by Western Union or MoneyGram?
Unfortunately we cannot accept Western Union or MoneyGram.
Why is payment so complicated?
We’re very sorry about this. It pains us the payment process is not simple. Unfortunately the payments industry is an oligopoly of entrenched interests. Our products are considered “high risk” and it is not possible to use a retail payments processor like PayPal, or credit cads.
Imagine a world where to pay your friend $10, you have to give some middle-man $10, he takes $1 for himself, puts $1 in a box “for safety” and one week later gives us $8. Every now and then the middle man runs off with the money. That is the gist of the high risk payments industry.
The truth is more complex, with more fees, more middle-men and more headache. For this reason and others we encourage you to learn about cryptocurrencies which allow you full control over what you can or can’t do with your money. You can read more about paying with Bitcoin on our Bitcoin beginner’s guide
What currency are your prices denominated in?
Our checkout prices are denominated in QAR.
Shipping
Do you have a Shipping & Returns Policy?
Yes, you can find our shipping and returns policy here:
Shipping & Returns
Do you ship to my country?
We ship only to Qatar.
Where do you ship from?
We ship from Doha Qatar.
Please review our shipping policies for more details about estimated shipping times:
Shipping Policy
Do you offer free shipping?
Yes, we offer free shipping on Qatar orders over QAR 400. Some products do not qualify for free shipping due to special shipping requirements. This will be noted on the product page.
When does my package ship?
Your order should ship within 24 hours. If there is an issue we will notify you.
Please review our shipping policies for more details about estimated shipping times:
Shipping Policy
Why hasn’t my order shipped after 3 business days?
Typically if there is an issue we will notify you. If not please contact us.
Large & Special Orders:
Large and special orders may require additional processing, we will notify you within 3 business days if this is the case.
How long does delivery take?
Please review the following page for estimated delivery times:
Shipping & Returns
What does the package look like, is it discrete?
Our packaging is non-descript and there are no markings that suggest the contents. The shipping label does not mention us.
We use plain shipping materials including padded envelopes, mailer boxes, zip lock bags.